This policy applies to HoleMarked subscriptions sold to golf clubs. HoleMarked is operated by Optimisation Australia Pty Limited (ABN 94 116 927 354), trading as oa agency.
1. Monthly plans
Monthly plans have no minimum term. A committee official can cancel at any time from the club account, or by emailing get@holemarked.com. The plan will not renew, and access continues until the end of the month you have paid for.
2. Annual plans
Annual plans run for the full year you have paid for. Because the annual price already includes two months free, an annual plan can't be cancelled partway through for a partial refund. You can cancel at any time so that the plan does not renew, and access continues until the end of the paid year.
3. Refunds
We do not give refunds, including for partial periods or unused months on an annual plan, except where required by law. Nothing in this policy limits your rights under the Australian Consumer Law or other laws that cannot be excluded.
4. Changing member band
If your club's membership grows past its member band, your club moves to the next tier and its price.
5. Paddle processes refunds
Paddle.com is our Merchant of Record and reseller for all orders. Any refund required by law is processed by Paddle to the original payment method, under Paddle's buyer terms.
6. How to contact us about billing
Email get@holemarked.com with your club name, the email used at checkout, your Paddle order or invoice number and your question. You can also contact Paddle using the link in your receipt. We aim to respond within 5 business days.